easy technical concerns like how to connect to wifi
Technical Support Engineer Interview Questions
38,300 technical support engineer interview questions shared by candidates
Introduction
Have you had a situation with an unhappy customer and how did you handle it?
Why do you want to this particular job & can you do it?
They asked me regarding my knowledge on SQL and querying as the role needed data extraction and analysis.
It was a problem assessment - here is the current problem that you have to assess, find out who your customers are, understand their needs, meet your bosses' demands, which might be out of alignment with the over arching problem.
introduce yourself
Tell me a time when you went beyond your job duties.
Lots of questions about leadership principles providing real experiences I had such as biggest problem I solved, feedback I provided to a peer that was helpful, disagreement I had with a supervisor, etc. + 1 interview of technical design and 1 interview focused on 'program management'.
One of the Recruiters, went through a role play of a SLA and after that part was done I was asked to write the most complex boolean search string I could come up with based on the SLA. I threw together a site search with wildcards and a tilde to indicate grammatical variations.
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