Most of the questions were situation based
Technical Service Representative Interview Questions
2,859 technical service representative interview questions shared by candidates
Describe a situation in a former job where you handled a large scale problem.
What would your ideal job be?
What do you know about Zenoti?
If you had a customer and he just signed a contract for minimal technical support. It's 10 minutes before technical support closes and they desperately need your help or their system crashes completely. What do you do?
The MS Account rep offers you tickets to a professional basket ball game so you can take the customer and hopefully discuss a certain project. You and the customer discuss a project while at the game and he informas that he's decided to go with a non-microsoft solution and tells you not ot say anything to the MS account rep about it. Upon returning from the game.the Account rep asked what you talked about and whether the customer has made a decision about the solution. What do you do? Do you tell the Account Rep?
They asked me what my career goals were
Generic and telephone stage. Face to face it was more about my experience and experience of process related areas and scorecard management etc...
Tell me about yourself and why Microsoft?
Questions were mainly around SQL DB and behavioral.
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