Explain the packets you would see during a packet capture.
Technical Service Representative Interview Questions
2,859 technical service representative interview questions shared by candidates
what can you bring to this organization?
How will you manage multiple High severity incidents at a same time
Technical Round: -Difference between PUT and POST -Sequence Numbers, dup ACks, TCP retransmission -IPSEC Stages -What is a transparent Proxy? -What happens if TCP SYN is dropped -SAML - How does SP verify that that this is IdP and client -SNI in SSL -What is MSS and Window size -How is Trust established in certificates -High level question on usage of HAR/Fiddler/Wireshark -Steps to troubleshoot performance issue Round2:Managerial -What do you know about Zscaler -What are the responsibilities of TAM -Technical: The interviewer shared a packet capture and asked me to troubleshoot performance issue from the pcap -Roleplay:Angry customer whose job is on line because the product rolled out by ZS has a bug, all the applications are down and they are loosing money. -Strength, weakness -Achievements, Failures
How to deal with diffucult clients
why zscaler
They asked me to provide confidential information—including company details and client references from my previous employer—which is not something I can legally or ethically share. Requests of this nature raise concerns about the company’s understanding of proper hiring practices and confidentiality standards.
They have a type of case study interview during the marathon day. They will ask you tough questions; I can't say how I performed, but I did make sure to illuminate my thought process with specific questions before deciding on an answer.
Why do you want a job at Yardi when it is so different from your current job?
Tell me about the worst customer service experience you've had.
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