I was repeatedly asked technical questions despite the job not requiring me to be technical. The managers clearly doubted my ability to do the job solely because I was not technical, despite having experience in managing technical staff before. Had I known they really wanted an engineer, I would not have wasted 5 hours of my time.
Generic questions about past experience
What do you find to be the most challenging in customer support?
When stuck on a complex issue, how do you determine when it is time to ask for assistance or escalate the issue to another team?
Do you have any Customer support experience? Do you have any experience with SQL? What is the simple syntax of HTML ?
there was alot of customer service based questions
Values Assessment Session Tell me a situation when you took a constructive feedback and how you received it
Customer Focus & Prioritisation Session: Tell me about how do you explain a technical problem to someone that is non technical
Customer Focus & Prioritisation Session: Tell me about a time when you received a task that you knew you could not finish on time
Teamwork & Feedback session Tell me about a time you had constructive feedback
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