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If you had a customer and he just signed a contract for minimal technical support. It's 10 minutes before technical support closes and they desperately need your help or their system crashes completely. What do you do?
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Technical Account Manager

Interviewed at Microsoft

4★
Mar 27, 2011

If you had a customer and he just signed a contract for minimal technical support. It's 10 minutes before technical support closes and they desperately need your help or their system crashes completely. What do you do?

The MS Account rep offers you tickets to a professional basket ball game so you can take the customer and hopefully discuss a certain project. You and the customer discuss a project while at the game and he informas that he's decided to go with a non-microsoft solution and tells you not ot say anything to the MS account rep about it. Upon returning from the game.the Account rep asked what you talked about and whether the customer has made a decision about the solution. What do you do? Do you tell the Account Rep?
avatar

Technical Account Manager

Interviewed at Microsoft

4★
Dec 7, 2010

The MS Account rep offers you tickets to a professional basket ball game so you can take the customer and hopefully discuss a certain project. You and the customer discuss a project while at the game and he informas that he's decided to go with a non-microsoft solution and tells you not ot say anything to the MS account rep about it. Upon returning from the game.the Account rep asked what you talked about and whether the customer has made a decision about the solution. What do you do? Do you tell the Account Rep?

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