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Support Representative Interview Questions
5,868 support representative interview questions shared by candidates
The hiring process follows steps: First submit resume/covering Second: you will be required to do an online test that involves simeulated call centre calls, basic psychological multiple choices and a basic IQ tupe test Third: call from HR, basic experience, why do u want to work at Rogers. Fourth: Face to face. Questions: how have u dealt with difficult customers. How did you meet customers ecpectstions. What ways (ex hdmi) do you hook up a cable box to a television? How do you diagnose a non-functioning internet connection. Actially...pretty impressed with the final intetview. It was professsional and comprehensive.
Prepare and perform a presentation on the person you have just met next to you
I answered their questions but also asked them good questions and insisted on meeting the team
What did you do when you were leading in the military and the morale of the team was low?
About customer support role how to handle customer and why you want to switch to finance sector.
What is one time you had to deal with a difficult customer?
What do you find the most challenging about customer service?
Describe good customer service
Tell me about yourself
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