How do you handle difficult customers?
Support Representative Interview Questions
5,867 support representative interview questions shared by candidates
They used the STAR model to ask behavioral questions. Tell me about a time when you dealt with a difficult customer. They wanted a very specific situation, not in general how would you handle a difficult customer. Tell me about a time you went over and beyond to serve a client.
'Describe a situation where you had to deal with a very angry customer and how did you turn it around?'
What is you idea of a perfect sandwich?
Went over my resume and also asked behavioral and situational questions. The questions were relative to the role.
General questions
What's the first thing you do when your cable goes out
Tell me about a time.. and how did you handle it?
Name a time when you had to deal with a irate customer and how did you handle that call?
What is one of your greatest skill?
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