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Support Representative Interview Questions
5,867 support representative interview questions shared by candidates
Explain how you will help your grandmother use a newly brought laptop to set up her Gmail account.
"Can you describe a challenging situation you encountered in your previous role and how you successfully resolved it?"
How would you change a users permissions from command line in linux?
How can you improve the customer experience?
They ask for definitions of technical terms. I'm not going to offer answers. You can easily Google these. Q: What is LAN/WAN? Q: What does DHCP stand for/what is it? Suggestion: You don't have to give a complicated answer. Q:What is DNS? Q:What is a HardDrive/SSD? Q: What is SMTP/IMAP/POP? Q: What is the difference between them? Q: Which one is the sending protocol? Q: What is Port Forwarding? Q: What is TCP/IP? Q: What's a MAC address? Q: What's a router? Q: What is a modem? Q: What does the exclamation point (!) mean in Windows? Q: What does it mean when it's next to a device in Device Manager in Windows? Q: Do you have experience with iPhones/Android/MacOS/Windows (Adding email accounts, for example?) Q: What is WiFi? Q: What is HDMI/VGA/DVI?
what is a explanation point or question mark in device manager?
What is a reason for a slow wifi connection and how would you fix it?
Tell me about myself? Tell about I time a handle a difficult customer? Ask about selling services or up-selling
Describe a situation where you may have had to deal with a difficult situation(customer, out of a product, unable to deliver a service).
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