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Using the Squarespace Help Guides and https://www.squarespace.com/templates as a free trial resource, how would you go about assisting two different customers who write to you: 1. "I started a Squarespace site for my friend and I'm finished building it. I want her to be the owner of the site, but don't want her to have to rebuild it herself and I want to make sure all of the settings and styles stay the same. I don't know how to do this, do I have to create a new account?" 2. "Yesterday I launched a site for an event and pre-paid for a year, but then today the event was canceled and I don't need the site anymore. Can I cancel the website subscription immediately and will I receive a refund?"
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Customer Support Representative

Interviewed at Squarespace

3.7★
Aug 18, 2020

Using the Squarespace Help Guides and https://www.squarespace.com/templates as a free trial resource, how would you go about assisting two different customers who write to you: 1. "I started a Squarespace site for my friend and I'm finished building it. I want her to be the owner of the site, but don't want her to have to rebuild it herself and I want to make sure all of the settings and styles stay the same. I don't know how to do this, do I have to create a new account?" 2. "Yesterday I launched a site for an event and pre-paid for a year, but then today the event was canceled and I don't need the site anymore. Can I cancel the website subscription immediately and will I receive a refund?"

The questions asked were pretty straight forward. I was asked to describe how I handled a disgruntled customer. Most of the questions were about customer service experiences I provided in previous positions with other companies.
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Community Support Representative (Remote)

Interviewed at Uber

3.7★
Jul 21, 2014

The questions asked were pretty straight forward. I was asked to describe how I handled a disgruntled customer. Most of the questions were about customer service experiences I provided in previous positions with other companies.

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