What troubleshooting steps would you use?
Support Representative Interview Questions
5,868 support representative interview questions shared by candidates
What do you know about defeasances?
What's the best customer service you've recieved?
Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.
Tell me about a time when you used troubleshooting to solve a technical problem - with your phone, your computer, or something along those lines.
During the phone interview, I was asked to talk about the last movie I watched (in German), which happened to be Outlander. It is a pretty ridiculous movie. So I felt rather silly talking about it on my phone interview.
Tell me a time where a customer didn't understand and how did you explain it better?
What are your strengths and weaknesses?
Name a time when you were faced with a difficult issue and how did you handle it
Tell us about a time that you attempted to make a change and received negative feedback, how did you react and what was the ultimate outcome?
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