Oct 11, 2012
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Support Representative Interview Questions
5,869 support representative interview questions shared by candidates
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What is the strangest customer service experience you have had so far?
Tell us about a time you went above and beyond for a customer
Simple corporate hypothetical questions and some background questions. What would you do is a co worker isn't doing their job, etc. A couple of very basic networking questions
What is the purpose of ping command? What is the purpose of trace route? What are some common issues that affect wireless speed?
How would you address and upset customer?
Self Introduction
How do you prioritize tickets in Zendesk?
Do you have any experience with drones?
Genral questions to check communication skills
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