Because this was a temporary position and they knew I had no previous telecom experience, I was not asked difficult questions. I was mainly helping with data entry. They wanted to know my availability and if I was eligible to work in the US.
Support Representative Interview Questions
5,869 support representative interview questions shared by candidates
Difficult customer When have you helped a customer and gone above and beyond.
I was asked about my previous work experience.
to sell them a pen
Provided study guide was adequate in preparing for interview - results most likely will depend on depth of study etc
Brain teasers: 1) there are 9 spherical balls and one weighs more than the rest. You have a balance scale and two tries. How do you find out which ball weighs the most? 2) It is dark and you are to choose 1 sock at random. There are 20 black and 20 blue socks. What is the least amount of socks you can pick at random to be guaranteed a matching pair? 3)Your internet is not working. What do you do?
To describe how to deal with an irate customer who is right.
Availability
Tell me about your career path
Asked if the different hours would work for me? What did I like about the job description? Would my husband be ok sleeping while I worked. What type of schedule did my husband have? Would my husband be ok if I worked on holidays? Would my husband be ok if I worked weekends? Is my husband ok with me working so late? How late is my husband up? Have I worked at a call center before? What do I like about call center jobs? How do I feel being reprimanded in front of other people and how did you handle it?
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