They use the STAR method of interviews. Make sure to google it. This is really important to getting the jog. Kind of caught me off guard because I hadn't interviewed in so long.
Support Representative Interview Questions
5,869 support representative interview questions shared by candidates
They mostly wanted to know about my customer service background and not about my education that could possibly lead me to another department.
Tell me something about yourself apart from your resume.
Have you had any experience with an angry employee/customer?
Questions about my last job, my duties, and how I felt about my company? Tell me something about yourself. If I was patience about my experience with the customer service area?
Describe yourself Why do you want to join us? What do you see yourself in 5 years time?
- Tell me something about you - What do you know about the product
What's your motivation to work at Mews?
- Why Mews? Where do you see yourself in several years? - What do you think will help you to achieve access in this role? - What could be a possible reason for you to leave the company?
How many years of experience do you have in the Customer Success/Onboarding/Care field? Do you have experience working for a SaaS company? Are you familiar with the accounting or tax industry? Which CRM or Customer Success platforms have you worked with? Do you have experience providing email and chat support? What about phone support or 1:1 Zoom meetings with end customers? Have you worked with automated customer touchpoints? (for example, Chatbots, email sequences, customer portals, etc) What achievements in your career are you most proud of? Please briefly describe your achievements in the last 2–3 companies where you worked. What KPIs did you have there? What did you accomplish for each company in numbers (if possible)? For instance, this could include the number of deals you closed, improvements in processes, or other measurable achievements. What are your base salary expectations in gross monthly?
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