Scenario involving big client and how I helped fix a technical issue
Support Manager Interview Questions
2,560 support manager interview questions shared by candidates
Who are Customer Support's internal stakeholders?
How do you handle employee issues?
How do you build rapport with your team?
What is your previous experience?
Why is it important to you to become a manager ?
Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.
Mainly they have asked about process like ITIL
What is your plan for this position
Where do you see yourself in 5 years?
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