Basic things, what is your experience; how many people have you managed etc. As an aside they consider a ratio of more than 10 people too one manager 'too much'.
Support Manager Interview Questions
2,561 support manager interview questions shared by candidates
How do you approach training?
They asked a handful of situational questions, but mostly they wanted to hear about my experience and how things were handled at my previous company.
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
How would you react in difficult situation/escalation?
In your experience working with people from another country is there any thing you learned about them, or was their a cultural conflict you were able to resolve
What was ethical decision you faced?
What metrics do you measure?
How would you communicate to the team that they will have to return to the office?
Tell me a time when you were against policy. Tell me a time when you showed initiative. What can you bring to the company ? Tell me a time you turned a difficult customer into a positive sale.
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