Support Engineer Interview Questions

21,816 support engineer interview questions shared by candidates

Give me an example of a difficult customer situation you had to deal with and how you resolved it? Technical: How would you troubleshoot if our application is trying to discover the remote database and it is timing-out?
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Technical Support Engineer

Interviewed at Onapsis

3.5
Oct 14, 2018

Give me an example of a difficult customer situation you had to deal with and how you resolved it? Technical: How would you troubleshoot if our application is trying to discover the remote database and it is timing-out?

Te preguntas cosas sobre vos, porque el puesto es para vos y proyectos o experiencias. En la segunda lo mismo y te ponen en situaciones X sobre el puesto como que harias si te llegan 2 tickets al mismo tiempo, etc. Tambien tengan en cuenta de leer sobre la empresa Okta y Auth0.
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Technical Support Engineer

Interviewed at Okta

3.6
May 12, 2022

Te preguntas cosas sobre vos, porque el puesto es para vos y proyectos o experiencias. En la segunda lo mismo y te ponen en situaciones X sobre el puesto como que harias si te llegan 2 tickets al mismo tiempo, etc. Tambien tengan en cuenta de leer sobre la empresa Okta y Auth0.

System Format, type of format, Booting, Mail configuration, troubleshooting, basics of , Windows based applications and OS troubleshoot specially in XP, 7, 8.1, 10, Pinter installation, type of printers, Data backup how many process, windows password recovery, Difference between workgroup and domain and joining process, File types, your ambition, your strength , weakness and are you comfortable to work with field work or work into 24x7 time etc. and last but not least company will provide 8000/- for fresher level and in between 12000/ - 15000/- approximate maximum for experience level so are you ready or not...
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Desktop Support Engineer

Interviewed at CMS IT services

3.3
Oct 30, 2017

System Format, type of format, Booting, Mail configuration, troubleshooting, basics of , Windows based applications and OS troubleshoot specially in XP, 7, 8.1, 10, Pinter installation, type of printers, Data backup how many process, windows password recovery, Difference between workgroup and domain and joining process, File types, your ambition, your strength , weakness and are you comfortable to work with field work or work into 24x7 time etc. and last but not least company will provide 8000/- for fresher level and in between 12000/ - 15000/- approximate maximum for experience level so are you ready or not...

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