Support Engineer Interview Questions

21,831 support engineer interview questions shared by candidates

They asked me that what if one of our most important customers is facing some issues while using our services, and the fault is on our side and its gonna take some to resolve it. So how would I handle the situation.
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Product Support Engineer

Interviewed at Appirio

3.9
Jan 22, 2016

They asked me that what if one of our most important customers is facing some issues while using our services, and the fault is on our side and its gonna take some to resolve it. So how would I handle the situation.

Mostly touched based on Basic questions Networking - How ping works, How to analyze packet captures etc. Storage - Basics of storage, Raid groups OS - What is Deadlock, how to indentify performance issues, what is Ring0 Hardware - Boot process of a computer + What ever you mentioned in resume, these chaps are very smart and can easily identify if resume is fake.
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Technical Support Engineer

Interviewed at VMware

4.4
Feb 11, 2016

Mostly touched based on Basic questions Networking - How ping works, How to analyze packet captures etc. Storage - Basics of storage, Raid groups OS - What is Deadlock, how to indentify performance issues, what is Ring0 Hardware - Boot process of a computer + What ever you mentioned in resume, these chaps are very smart and can easily identify if resume is fake.

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