1) How would you deal with an angry customer?
Support Associate Interview Questions
4,754 support associate interview questions shared by candidates
1.Tell me about yourself/education/experince. 2.Tell me about customer experince that you face. 3.Why you want to work at this possition. 4. Tell me how you can manage multi-task .
Why do you want to work here?
This is a compound question: Let's say YOU ask the recruiter "What is one good bit of advice you can give me based on this interview today?", Then the recruiter asked "I am not sure ... in what way do you mean?"
Why Macy's?
if you ever worked on a project where you had to figure out the next step on your own and how do u think you would do. it was super vague
Why do you want this job?
What happens in background when I write www.amazon.com on my web browser and hit enter?
TCP/IP stack. Windows and Linux. You answer to the best of your ability as questions get harder. A lot of behavioral questions. " Tell me about a time you had a project and did not complete it in time" type of questions.
Behavioral/leadership: 1) Tell me about yourself and your IT background. 2) Tell me about a time where you had to deal with a difficult customer. (STAR method) 3) What excites the most about IT? Technical questions: 1) OSI model, all 7 of them (Explain all) 2) What is DNS? TCP? DHCP? UDP? SSH? Ping? VLAN? 3) What is a firewall? 4) What is Active Directory? Powershell? 5) What is the default gateway? group policy? 6) What is a MAC address? IP address? 7) Basic Linux commands. (ls, cd, cat, cp, mv, grep, sux, sudo, mkdir)
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