How are your communication and organization skills and give an example where you practiced both
Support Associate Interview Questions
4,753 support associate interview questions shared by candidates
How would you prioritize two incoming system down cases if one account has a significantly higher monthly spend than the other?
I. Technical Questions a. What is TCP/ IP and how it works? b. What is UDP? c. What is DHCP, BGP? d. How many layers in OSI model? e. Describe Data Link Layer and Network Layer. f. Difference between MongoDB and Relational DB? g. Describe outer and inner joins. Also, how many joins are there? h. OLAP vs OLTP i. ACID properties. j. What is Alias? k. Difference between delete, truncate and drop. l. What is Identity Access Management (IAM)? m. Describe S3 and other storage services. n. State all the compute services of Amazon and explain EC2. o. What is AWS Lambda? p. Virtualisation and VPC's.
Q: Technical questions - linux admin questions, Cloud concepts - Terraform, Database questions - basic Mongodb questions Q: Scenario based questions, Customer support questions etc..
What is it that you use at work that helps you in your daily life
What is the purpose of an index?
What is a replica set?
Details on how to establish TCP/IP connection.
Any toughest task you have handled in your previous job role?
How do you deal with stress? What gets you stressed? Do you have a license in Life/Health Do you have a strong background in a call center Can you multi task in a high pace environment? What interests you about this job?
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