When was the time you received a critical feedback and tell us what you did about it?
Support Associate Interview Questions
4,756 support associate interview questions shared by candidates
How will you react to an angry seller
Can you explain the OSI model?
A time where something did not go to plan
Technical + non technical (BQ based on leadership principle ). You should create at least 8-10 stories based on leadership principle using STAR technique.
When you are unable to reach a customers website, what do you look at and how do you troubleshoot it? (In Depth)
Interview questions were specific to the technologies I put on my resume for the most part (I assume this is because I am a new grad, and don't have much of the relevant background for this role yet).
Most questions were relating to networking with some being behavioral or trouble shooting
Tell me about a time where you had to work with tight deadlines. What did you do to meet the deadline? Is there anything you could have done better?
Explain one situation where you went above and beyond for the customer?
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