They asked about your previously experience.
Support Associate Interview Questions
4,756 support associate interview questions shared by candidates
Describe a time when you had a disagreement with your manager/supervisor
When did you witness a coworker abusing policy more than you felt comfortable with, and what did you do?
How do you deal with a customer having a bad day.
Just basic communication skill check
Give an example of a time in one of your previous roles where you had to handle conflict
1st round was of a written test which consisted of aptitude ques( maths, general awareness ques related to banking like repo rate etc) After that there was another round which consisted of puzzles and technical ques just to check the problem solving skills of a person. 3rd round was also of puzzles.
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All questions were in line with expectations - no curve or trick questions.
If the product team lets you know that they cannot fulfill a feature request that was requested by a customer, how would you handle that?
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