how would you react in a situation where the customer has already called you twice and is asking the same question?
Support Analyst Interview Questions
5,374 support analyst interview questions shared by candidates
What is your development plan for the first 3 months?
How would you solve a problem where the clients reporting workflow stopped working?
Describe a time where you have gone the extra mile to help a customer.
What is your salary expectation?
what are your strenghts?
about managing issues with difficult clients... things like that.
Round 2- File handling, String operations, interface, derive class, overloading, awk command, vi editor, top, ps, iostat, problem in ITIL, type of Change, Incident management steps
Round 2 - Skype call 3 sections one each on Java ,Linux and ITIL. All related to round 1. (tough question)
Basic Unix and Sql questions
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