If I needed to teach and assist users in how to utilize the CRM what methods would I use and what would be my approach.
Support Analyst Interview Questions
5,374 support analyst interview questions shared by candidates
Where can you see problems logged in Windows?
how do you prioritize severity of tickets?
How would you prioritize working with a sales team, creating a report for your manager, and working on a project for C-suite executives?
1) Round with HR, on the phone for 30 minutes. The only good thing about this experience was the recruiter Victoria Rae. 2) Round with manager this is a zoom meeting. Easy round same kinda questions the very next day I got another email for the 3rd and final round. 3) Round was with Tatiana and Kate, I was told they are in the customer support team. This was a very simple round where you have to speak about your work experience which I have almost 12, years of in customer support working with top MNC's a few examples of how you handled a angry customer. Really simple and easy once this round was done I was really confident that I had the job (but) received a email few days back with 0, feedback saying I wasn't selected. This was really shocking and because I did really well in the interview. The entire process took a month and 2 PTO's that I wasted.
My strength and weakness and the reason I am interested in the position and the company.
How do you work in a team
Round 2- File handling, String operations, interface, derive class, overloading, awk command, vi editor, top, ps, iostat, problem in ITIL, type of Change, Incident management steps
Round 2 - Skype call 3 sections one each on Java ,Linux and ITIL. All related to round 1. (tough question)
Why do you consider yourself fit for the job? What are your strong points that recommend you for this job? Where do you see yourself in the next 3-5 years? Why do you want to work at Oracle? Do you have friends or family working? What is their opinion about the company?
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