A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
What is customer service to you?
Tell me about your experiences.
What degree did you finish and what made you decide to choose that course?
We have plenty of candidates interviewing with alot more schooling and/or experience in this field? Why should we choose you?
Have you worked at a call center before?
Describe the process from client to server when typing in Amazon.com
What's your challenge in this position as you are already an experienced Account Manager?
What is the one time something didn't go right and how did you handle it.?
How do you speak to a member who tells you that they feel like the company doesn't care about them?
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