All the questions were very expected and reasonably easy to answer. Two of the most difficult to answer on the fly were : What do you like the most about your current position? (I would definitely tie it into something you would be doing here, but normal interview advice) and describe a time when you could NOT satisfy a customer, and what happened (again, I said I followed company policy meticulously)
Why do you want to work at Booking.com?
Do you have a previous experince with Customer Service?
Are you able to work under pressure ?
Why did you choose to apply to booking.com
How do you deal with changes?
What can you bring to the company?
Write an email to a client. What would you do if a client calls you that he reached the address of the hotel and everything is closed around there? What do you tell him? How do you solve the issue?
Why you want to work for the company?
Pourquoi Booking? Pourquoi ce poste? Donnez-moi en exemple de team work Comment avez vous géré un problème avec une client difficile?
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