Why chose Booking.com?
Services Executive Interview Questions
1,865 services executive interview questions shared by candidates
How did you hear about us?
Why did you apply for this job? How are you calm an angry customer? Role play; a customer contact you by phone disappointed by the reality of the hotel (unlike all the photos online). What would you say/do? How are you negotiate with them?
They asked me questions about my previous experiences as a customer and what I expected from a CSE.
-They give you a complaint email of a guest and you are supposed to write an answer. They evaluate your answer.
what soft skills needs a person who works in the customer service
How have you done against your quota the last 3 years?
2. HR Round A. Tell me about your self. B. Why do you Want to do this job? C. Do you like playing online games on mobile(IOS/android) because we provide email support to Gamers from US?(Say yes) D. which games do you play? E. Are you willing to work in Rotational shifts? F. Are you okay with weekly spit Offs? G. Are you okay with salary offfered?(13k-14k per month)
they ask, if how will you react for angry guest for a double check-in situation
What did u know about our company?
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