All questions followed the STAR framework
Services Executive Interview Questions
1,865 services executive interview questions shared by candidates
What would you say in case a guest calls complaining about an overbooking? How would you handle the situation. etc.
I had to write an email to customer making a complaint. The role play was on the phone. I had to take care of a customer stuck outside a hotel with no reception open.
Why Booking?
Can you describe how you gave a very bad/excellent customer service?
Tell me about an experience with an angry customer. (In details)...pretty much describe how you handled it and how you made customer happy again.
There was not really any difficult question, just be sure about the position you applied for and your motivations. Having a few questions of your own I guess is an advantage.
What was the problem and solution for us?
The interview was basic, the entire process is not justified for the job that you are going to do, useless.
How do you handle stress?
Viewing 301 - 310 interview questions
See Interview Questions for Similar Jobs
Service AdministratorService AdministrationBank Operations ManagerCall Center ExecutiveSenior Manager Customer ServiceManager Management ReportingCall Center ManagementService ManagementAccount Service Delivery ManagerSales Operations SpecialistBusiness Operations SpecialistSales Operations Support SpecialistManager Of Customer ServiceOffice Operations ManagerOperations Customer ServiceService Delivery ManagerBusiness Systems ManagerManager Customer Service