Very tough question: if you had to chose between protecting the client or the company, what would you choose? (without any context given) Tell me a situation where you had to deal with a difficult customer Tell me a time where you received a feedback and how you dealt with it ? Role play
Why Booking.com?
What are your long-term career plans?
Where there a time, in which you had a wonderful customer service (any industry)?
What can you bring to our team if you join?
The test last 10 minutes per language and it is not very difficult if you have an average knowledge of the language you are applying for. The phone call is made to understand how we act with a person in difficult, how we approach to a possible complaining guest and then how we try to help him out. The interview is all about how much you like to work in the customer service, your experiences, an example of a difficult situation that you manage to sort out Why you want to work for the company how much you know the company. They pretty much consider how motivate you are and appreciate if you can have a natural passion for the problem solving and the customer service rule
At booking.com, we are very stricked with the breake during work. What's your opinion?
How would I handle a certain situation?
Is working in a multicultural team something you think you would handle well?
Do you think feedback is important? And why?
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