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Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
Tell about previous experience and some questions on ticketing tools.
Regarding past experience and working
Troubleshooting various PC, Network common problems.
- I was sent "homework" :How I would proceed if a case was escalated to me in my first week with error message "internal server error" (it was a specific, but a catch all message). The message could not be found in the error logs by 1 level support.
installing and utilizing their vault, which is usually the bulk of the interview assessment explained in (2)
Was asked about my experience with SQL
The interview never happened and my follow-up emails were not replied to.
.Net related questions - Page life cycle in asp.net
If the customer called in and stating that he/she is unable to get online through wireless connection?
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