The technical interviews focused on my background in networking; but we also touched on security: IPsec, TLS, etc. I asked the management team a lot of questions about the company, the team and the role.
Senior Technical Support Interview Questions
600 senior technical support interview questions shared by candidates
Questions about the previous experience and packet captures.
Classic questions introduce yourself experience etc.
There were two stages, one technical and the other more of customer service or more situational responses.
What challenges have you faced while working in support?
Talk about a time you made a change to your team and the results of the change.
Q: If you were dealing with escalations to DevOps, how would you work with these teams to ensure they follow through on your request?
Q: How do you deal with difficult employees?
Mostly STAR format questions and some technical questions.
What is the most complicated support ticket you have recently worked on.
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