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Senior Technical Support Engineer Interview Questions

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385 senior technical support engineer interview questions shared by candidates

## Technical Round 1 Linux boot process What is LVM? Steps to extend and reduce a logical volume. How to create file system? Entries in fstab file. Explain NFS How to update kernel? Troubleshoot an unreachable host belonging to a different network. Init Runevels Grub file and its contents How to pass parameters to kernel? ## Technical Round 2 What is an iNode? What happens in the background when you upgrade a kernel? How to detect and identify a malicious binary out of thousands of binaries (/bin)? Lots of hypothetical scenario based questions depending on what you've mentioned in your CV. ## Managerial Round What is most important for you in your current role? How will you react if you see your junior outperform your skills? Any past experience of having dealt with an angry customer? What would you do if your colleague has done a mistake that incurred loss to your client? Ans how will you deal with the client as well as your colleague? Why Redhat?
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Linux Technical Support/Senior Technical Support Engineer

Interviewed at Red Hat

4.1★
Dec 10, 2018

## Technical Round 1 Linux boot process What is LVM? Steps to extend and reduce a logical volume. How to create file system? Entries in fstab file. Explain NFS How to update kernel? Troubleshoot an unreachable host belonging to a different network. Init Runevels Grub file and its contents How to pass parameters to kernel? ## Technical Round 2 What is an iNode? What happens in the background when you upgrade a kernel? How to detect and identify a malicious binary out of thousands of binaries (/bin)? Lots of hypothetical scenario based questions depending on what you've mentioned in your CV. ## Managerial Round What is most important for you in your current role? How will you react if you see your junior outperform your skills? Any past experience of having dealt with an angry customer? What would you do if your colleague has done a mistake that incurred loss to your client? Ans how will you deal with the client as well as your colleague? Why Redhat?

HR Round: Why are you interested in working at BETSOL? How do you handle team conflicts? Technical Round: How would you troubleshoot a VPN issue? What’s your experience with AWS or VMware? Operations Round: How do you manage multiple support tickets? How do you handle escalations when an issue isn't resolved?
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Senior Technical Support Engineer

Interviewed at Betsol

4★
Sep 26, 2024

HR Round: Why are you interested in working at BETSOL? How do you handle team conflicts? Technical Round: How would you troubleshoot a VPN issue? What’s your experience with AWS or VMware? Operations Round: How do you manage multiple support tickets? How do you handle escalations when an issue isn't resolved?

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