The technical interviews focused on my background in networking; but we also touched on security: IPsec, TLS, etc. I asked the management team a lot of questions about the company, the team and the role.
Senior Technical Support Engineer Interview Questions
385 senior technical support engineer interview questions shared by candidates
Questions about the previous experience and packet captures.
TCP/IP, IPSec, SSL, BGP, OSPF and troubleshooting
Classic questions introduce yourself experience etc.
What is the most complicated support ticket you have recently worked on.
There were two stages, one technical and the other more of customer service or more situational responses.
What challenges have you faced while working in support?
Talk about a time you made a change to your team and the results of the change.
Mostly STAR format questions and some technical questions.
Test contains Analytical and logical reasoning Questions, Interview is based of on Networking, SQL and some Q's on past experience.
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