A guest does not meet the height requirement. What do you say? A guest has stepped in vomit and is frustrated at you. What do you say? You notice a co-worker not following safety procedures. What do you do? A guest informs you of line-jumping. What do you do?
When have you ever had to do something you didn't want to? How did you handle it?
How would you enforce safety?
What would you say if a guest doesn't fit the height requirement? What would you do if on your way to your station, you notice a messy patio ? What would you do if you see an associate leave their lunch table dirty? What would do if a guest was mad at you because they stepped in vomit? What if your bus is late 3 times in and row and you know you will be late? What would you do if you saw an associate using their cell phone while working? That's all I remember.
What are three “things” that you would like to bring to your team?
Most difficult or unexpected questions would be to study a worksheet that they give you on the spot of your interview. You would have to read and go over EVERY SINGLE portion that you may come across because you will be tested on your last interview. Also, you will be tested once you start your job to get certified in your spot(s).
Why is customer service important to you?
(Group Interview) Just ask you questions to see if you are not weird and awkward.
How would you tell a kid that the ride isn't working?
Scenarios. You're on your lunch break and a guess approaches you claiming they've lost an import item. ( wallet, I.D, Camera) how do you handle the situation.
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