Lots of questions related to Sales, reservations and troubleshooting. They gave me a scenario for a hotel booking on Feb 14 for a couple and the guest requesting to have the best offer and room and many others scenario to see if you pay attention to details, how to make a deal and close the sales etc
Tell us about yourself ?
Describe a time when you were late for a meeting or obligation and how you handled that
Do you prefer to work in the call centre or remote?
Why do you want to work at PetSmart?
Are you sure you can do this type of work?
Describe a time you had a difficult customer/situation What was the outcome and how did you turn it around?
What has been your biggest challenge in your work life? Who was your least favourite supervisor/manager, and how so?
What’s your Background in customer service
Tell me about a time your were given feedback by your leader/supervisor.
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