How well you could handle irate customers
Reservation Manager Interview Questions
1,663 reservation manager interview questions shared by candidates
Tell us about one time that you had to take a decision under pressure
There were normal questions regarding customers. Like how would you handle a difficult customer?
Explain how you handled a difficult situation.
Airport codes
Give me an example of a stressful situation, how did you deal with it?
Describe a time when you went above and beyond your job responsibilities to help a customer
Why do you think you would be an asset to American Airlines? In one descriptive word , what is your greatest attribute strength? How many sick days per year do you think is fair? Where do you see yourself in five years?
They ask some travel trivia so they know you have a general idea of where things are. This is VERY important when on the job so I understand why they ask this.
Describe a time when you worked with someone you didn't trust
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