The initial interview is one-on-one with the recruiter. It's rather simple and similar to the panel interview - 5 questions total. You should be familiar with the Pharmacy Manager for the panel interview. You will be asked to tell them about a time when you ... etc, etc.
Tell me about a time in which someone came to you with a problem or concern and you had to resolve the issue and tel me how you did so.
How do you handle a difficult customer?
Think of a situation where you used communication. What was the outcome?
What was the most difficult customer service experience you've had? Who did you get involved, what was the outcome?
The questions were not difficult. Quite common. "What is your experience in the pharmacy tech field?"
Describe a time when you had a difficult customer & had no support to help you solve the problem.
Asking me the names of other Pharmacist I knew, on the outside.
What made you choose Inova?
What motivates you?
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