Tell me a time when you had a angry customer/client that was not happy with you, what did you do about it and what came of the situation? Tell me about a time when you applied integrity to a situation? If you had a coworker who wasn't doing his/her work and making extra work for you how would you handle this situation?
What is customer service to you
Tell me about yourself.... How do you deal with a no.... How would you describe your work ethic...
Tell me about a time you worked with a team. What were your tasks and whats goals did you achieve?
Tell me a time a customer was dissatisfied with your service; what did you do to remedy the situation?
How have you handled a difficult situation with a customer?
Why do you want to change jobs?
How do you handle stress?
Many specific to the role questions, but also examples of how I have solved problems and worked with others in different scenarios.
How would you deal with a difficult client?
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