If you had 4 customers in line, an angry customer, and a customer on the phone how would you prioritize these customers?
Operations Team Leader Interview Questions
12,595 operations team leader interview questions shared by candidates
What do you like a bout Marianos
Do you have Call Center experience,
The questions are standard across all departments. Not tailored to the specific job. "How in a past situation did you handle conflict situation" No discussion of policies and procedures as they were not developed at that time. Took a year and they had people back date them. I have idea if they have changed the process.
Solve this problem for me (that I myself have no idea of how to solve, or background or knowledge in this area). Then I'll judge your answer for you and not ask probing questions about why or how to came up with it.
do you have a tatoo...or any other piercings?
When are you free to start?
What do you like about our company?
Why Virgin? When have you gone up and beyond in customer service? Describe a time when you had a challenge at work and you resolved it? Why should Virgin choose you? 6 questions in total, just can't remember the last one. All the questions are behavioral type situation.
How did you handle a rude Sales Associate?
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