Tell me about yourself and your work history. Situational questions that show you can handle guest service issues and working with a variety of personalities. For example, tell me about a time you had to help a difficult guest and what was the outcome. Also, tell me about a time you had to work with a challenging person.
Why are you interested in working for Holiday Inn Express?
Describe a situation where a failure could have been turned into a success.
Are you willing to work nights, weekend, and holidays?
How do you handle distressed people?
You have to wait
How do I feel about working overnight?
The safety of a guest is in question. Their door is dead bolted with a "Do not Disturb" at 2am, but reports of distress have been heard from the room by other hotel patrons. There is no answer on the hotel room phone. What next actions do you take? Why?
Have you been waiting long?
What would I bring to the company?
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