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Loan Servicing Representative Interview Questions

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225 loan servicing representative interview questions shared by candidates

What's the best part of your recent job? How do you deal wit issues like absenteeism, attrition, poor performance, etc? You come to work after a 10-day vacation and find yourself alone on the office production floor. You look around and find that no other team leader has checked-in yet. One of your team members is sitting at the reception with her clothes torn and is crying inconsolably but is refusing to talk to anyone. All other representatives who are supposed to login for the 1st shift are protesting in the cafeteria about the bad food served there despite several complaints/feedbacks from them. Your clients have been trying to get you on the phone to ask why customer inbound calls are getting abandoned. Some of your customers have mailed you about their escalations and you are already past the deadline without replying to them because your back-up colleague didn't attend to it in your absence. There is a business review meeting scheduled in the next 1 hour with your boss and you still need to prepare the dashboard. How will you prioritize these challenges?
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Team Leader - Loan Servicing

Interviewed at J.P. Morgan

3.9★
Oct 10, 2011

What's the best part of your recent job? How do you deal wit issues like absenteeism, attrition, poor performance, etc? You come to work after a 10-day vacation and find yourself alone on the office production floor. You look around and find that no other team leader has checked-in yet. One of your team members is sitting at the reception with her clothes torn and is crying inconsolably but is refusing to talk to anyone. All other representatives who are supposed to login for the 1st shift are protesting in the cafeteria about the bad food served there despite several complaints/feedbacks from them. Your clients have been trying to get you on the phone to ask why customer inbound calls are getting abandoned. Some of your customers have mailed you about their escalations and you are already past the deadline without replying to them because your back-up colleague didn't attend to it in your absence. There is a business review meeting scheduled in the next 1 hour with your boss and you still need to prepare the dashboard. How will you prioritize these challenges?

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