The questions were fairly simple and it was more conversational rather than an actual interview. One thing that I would strongly advise is that make sure you know your resume front and back, and also be ready to talk about ALL of the things that you have listed on your resume.
Name a specific problem that you faced, and how you overcame it?
If the economy were to turn around, why would you stay with GEICO and not go back to the old career you were doing?
What was a difficult customer service experience
Why would you choose Geico instead of your other options
Best example of how you handled a customer service experience.
The most difficult question was one asking to tell her about myself and my career goals/ interests
What are your goals?
Name the three financial statements
After a presentation about the company, we had to do a brief presentation about why we wanted the job, followed by a geography test, numerical test and a role play where you acted as a travel agent. Those who made it past that stage had to do a team activity, another test which was about basic business skills/analysis as well as a basic interview. Questions were pretty standard and included 'when have you gone above and beyond for customers?'
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