Troubleshooting Procedures & Scenarios
It Support Engineer Interview Questions
3,416 it support engineer interview questions shared by candidates
For this position they ask not only STAR situational questionsbut then multiple interviews that are just technical questions back to back so you better memorize literally everything to do with networking, Linux, windows, etc.
Tell me a time when you face so many challenges and how you deal with it?
50% on subject relate to : Tell me about difficult situation/time management/unexpected situation specifically. lots of question on this about 10 questions. 30% technical question relate to Linux, scripting, Mac support and Networking relate to Cisco IOS 20% your self and Why Amazon. Tell me about yourself? Why Amazon? What you do on this situation (Website design of Amazon relate to quick and reliable service) What you have done different on last few years? Have you deal with difficult customer. what you think its difficult and how you handle? Any conflict with manager, why?
Why should you join Telstra?
Why do you want to change jobs?
Linux, Windows, and Networking
I was asked to give the example on the customer obsession
Can you describe your most difficult customer and how you were able to handle their needs? Amazon rose to greatness partially because of its commitment to customer service. It made the shopping experience better, even when something didn’t go right. If the job is even remotely customer-facing, you should be ready for this question. Dealing with a disgruntled customer isn’t easy, and Amazon wants to know that you’re up to the challenge.
What does a router do?
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