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General questions about my current knowledges with some examples, elabouration and how to troubleshoot different scenarios, personal way to think and how to make a quick decision and almost at the end specific technical questions providing examples, definitions of different IT languages, network roles, linux, app or software developing knowledge. On the email that I received they said that the interview was about the Amazon Leadership Principles with an attached linked..but nobody asked me that..and on the position that I applied there it was nothing of most of the things that I've been asked..
avatar

Global IT Support Spec

Interviewed at Amazon

3.5★
May 29, 2017

General questions about my current knowledges with some examples, elabouration and how to troubleshoot different scenarios, personal way to think and how to make a quick decision and almost at the end specific technical questions providing examples, definitions of different IT languages, network roles, linux, app or software developing knowledge. On the email that I received they said that the interview was about the Amazon Leadership Principles with an attached linked..but nobody asked me that..and on the position that I applied there it was nothing of most of the things that I've been asked..

Here is a list of potential questions for this position: How do you display running system processes from the Linux command line? What is grep? Please give an example of its usage. Explain the differences between TCP and UDP? Describe the layers of the OSI Model. Why is the OSI Model used? What is the difference between a switch and a router? List some TCP or UDP ports and their associated services. Example: HTTP uses port 80. What is CDP? What is PowerShell? If the group policy fails to update on a Windows Client, how would you troubleshoot that issue? How do you prioritize tickets and projects when you have many? Give an example of when you have taken accountability and ownership for work that was perhaps out of scope for your role. Sometimes competing tickets or projects are received at the same time when working in IT. What criteria do you use to determine what to work on first? In Linux, how do you display the directory you are in from command line? What is sudo and why would you use it? How is sudo different from Su? Describe a time when you took a big risk and it failed. What did you learn? What would you do differently? What is the principle of least privilege (POLP) model and how does it apply to Windows' accounts? What is the difference between a broadcast and collision domain? In a domain environment, what are cached credentials? What utility would you use to find if an IP address has an associated domain name? Name and describe the different types of DNS records. What does the TTL variable do? How would you rebuild a Windows profile? Why would you need to? Name the Windows mechanism that would assign an IP address of 169.254.0.1 and explain why this is so. Describe the steps of the most challenging technical issue you have had to solve. What is the farthest you have bent your standards in order to succeed? Please explain what happened, what you did, and what was the result. Give an example of when you failed a goal you had. Why did you fail? How were you able to learn from it? In Linux, how do you display a list of files from command line? Explain the DNS process. Explain everything you know about the DORA process in DHCP. For STP, is the default election ok or should you configure it? If yes, how do you choose the switch and how do you ensure it is the root bridge? What is a VLAN and why are they used? What are some advantages and challenges of using VLAN? What is Spanning Tree Protocol and why is it used? How is root bridge elected if all priorities are equal? What is the Window\u2019s hosts file? What is Active Directory? Give an example of when you saw a peer struggling and decided to step in and help. What was the situation, what actions did you take, and what was the outcome? An accesspoint looks like its on but you cannot connect to it. Describe how you would troubleshoot it. Tell me about your most difficult interaction with a customer. Why was it difficult? How did you handle it and what was the outcome?
avatar

IT Support Engineer

Interviewed at Amazon

3.5★
Jan 11, 2020

Here is a list of potential questions for this position: How do you display running system processes from the Linux command line? What is grep? Please give an example of its usage. Explain the differences between TCP and UDP? Describe the layers of the OSI Model. Why is the OSI Model used? What is the difference between a switch and a router? List some TCP or UDP ports and their associated services. Example: HTTP uses port 80. What is CDP? What is PowerShell? If the group policy fails to update on a Windows Client, how would you troubleshoot that issue? How do you prioritize tickets and projects when you have many? Give an example of when you have taken accountability and ownership for work that was perhaps out of scope for your role. Sometimes competing tickets or projects are received at the same time when working in IT. What criteria do you use to determine what to work on first? In Linux, how do you display the directory you are in from command line? What is sudo and why would you use it? How is sudo different from Su? Describe a time when you took a big risk and it failed. What did you learn? What would you do differently? What is the principle of least privilege (POLP) model and how does it apply to Windows' accounts? What is the difference between a broadcast and collision domain? In a domain environment, what are cached credentials? What utility would you use to find if an IP address has an associated domain name? Name and describe the different types of DNS records. What does the TTL variable do? How would you rebuild a Windows profile? Why would you need to? Name the Windows mechanism that would assign an IP address of 169.254.0.1 and explain why this is so. Describe the steps of the most challenging technical issue you have had to solve. What is the farthest you have bent your standards in order to succeed? Please explain what happened, what you did, and what was the result. Give an example of when you failed a goal you had. Why did you fail? How were you able to learn from it? In Linux, how do you display a list of files from command line? Explain the DNS process. Explain everything you know about the DORA process in DHCP. For STP, is the default election ok or should you configure it? If yes, how do you choose the switch and how do you ensure it is the root bridge? What is a VLAN and why are they used? What are some advantages and challenges of using VLAN? What is Spanning Tree Protocol and why is it used? How is root bridge elected if all priorities are equal? What is the Window\u2019s hosts file? What is Active Directory? Give an example of when you saw a peer struggling and decided to step in and help. What was the situation, what actions did you take, and what was the outcome? An accesspoint looks like its on but you cannot connect to it. Describe how you would troubleshoot it. Tell me about your most difficult interaction with a customer. Why was it difficult? How did you handle it and what was the outcome?

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