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It Help Desk Technician Interview Questions
292 it help desk technician interview questions shared by candidates
What separates you from other candidates apply for this role ?
Have you worked with Perforce
Define network protocols, OSI model, and mock troubleshooting.
Can you explain what a vpn is?
Mostly they provide error scenarios where you are supposed to give an answer on what you think the issue might be. Network errors, password errors, and etc. Also, they try to get a feel for how you react in stressful environments and how to answer calls and such.
What do you do when you exhaust all troubleshooting options?
How would you handle an irate customer
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
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