What is your worst experience so far as a help desk assistant?
It Help Desk Interview Questions
1,701 it help desk interview questions shared by candidates
Simple technical questions like: I cannot print I cannot log on Customer is upset - how do you deal with them? Have you used XYZ app (SCCM example)
What skills do you possess ?
Why do I want to work in that position
The meaning and use of DNS and DHCP in the network and how we can use this things to trouble shoot network connectivity problems
Do you have the ability to balance customer service and technical troubleshooting?
Tell me about yourself why would you be a good fit for IBM
Tell me what you know about the company.
Why did you apply for this job?
If you were asked to teach an employee how to tie their shoes over the phone, without the ability to physically show the steps, how would you best guide the caller to the desired end result?
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