First - Just about customer service.(ex:What will you do, if customer not happy with a service.) Absolutely not IT related, and at this point i wanted just to close browser, cause what a point? around 20 questions with time limit. Second - about logic. Also absolutely non it-related, but now it was very unusual and interesting. questions were like "choose two statements, that together approves sentence in question." around 20 questions with time limit 4-5 min per question. Time resets after each answer. So you have no like 20 minutes for test. you have 4 minutes for every single question.
It Help Desk Analyst Interview Questions
443 it help desk analyst interview questions shared by candidates
Technical Questions What is an OSI model
IT-related questions and some generic questions of the experience and scenario based
Customer service and customer satisfaction
What is your experience with technology? What is background, and knowledge on hardware?
Would you rather work as a team player or individual?
Why would you wanna work for us
Briefly describe your service desk experience.
Experience with active directory domains. How to perform user operations.
What would you do if a client calls you with the laptop battery issue?
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