Introduction, incident management , hobbies, internship, service desk
It Customer Service Interview Questions
1,529 it customer service interview questions shared by candidates
Experiencia en ITSM, Service Management
Lots of unrelated questions to the job by the director
How would you describe yourself
what do you east like about your role.
Quelle est la plus grande difficulté rencontrée dans ma précédente mission et comment je l’ai gérée.
What was your responsibilities at current position?
what is your salary expected?
just a minute session for communication
The interview process for a Service Desk or IT Support position usually involves several stages designed to assess technical skills, problem-solving abilities, customer service orientation, and cultural fit. Here’s a typical outline of what you might expect: 1. Initial Screening (HR Round) Purpose: HR will screen your resume and conduct a short interview to discuss your background, availability, and expectations. Questions: General questions about your work experience, motivation, and understanding of the role. Focus: Communication skills, attitude, and basic understanding of customer service. 2. Technical Interview (Technical Round) Purpose: To evaluate your technical knowledge and problem-solving abilities specific to service desk duties. **Typical Topics
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