Scenario based. Related to ITSM process. Current ways of working. Infra knowledge. Cloud knowledge.
It Customer Service Interview Questions
1,529 it customer service interview questions shared by candidates
Why should I hire you?
Please tell them about yourself.
They asked me very expected questions for a role like this. Questions related to experience and what makes me a 'people person'. At one point that asked me to walk them through how to use my favorite feature on a Macbook. There weren't any real curve balls.
Describe a situation in which you had to work with a difficult customer or user.
What is your experience in IT hardware procurement?
Why are you a good fit for FDM? Why do you want to join FDM? What was your most significant accomplishment in your last job? Is there anything not on your CV that you would like to share (e.g., hobbies, accomplishments)? What do you think of the organisational change? Is change a good thing?
How would you walk me through the processes of setting up and/ or troubleshooting a printer for a worker who is new to working from home?
What is the worst mistake you've done at work?
The thing you're most proud of in your life What motivates you in your professional life?
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