The main question during the HR call focused on my motivation and suitability for the IT Support role. They asked why I applied, how I handle helping users, and how I manage multiple tasks under pressure. I explained that I enjoy solving problems, communicating clearly with users, staying organized, and that this role aligns with my career goals in IT.
What actions you will take in the first 30 -60 days.
How to set up conference room(step by step)
What is DNS, DHCP, explain the internet, what would you do with an irate customer (all the BS IT interview questions).
Explain storage technologies and terms such as NAS and SAN and their differences, iSCSI, CIFS, etc.
I was asked to prioritize tickets based on their severity.
If you didn't know how to address a computer issue where would you look for the answer or help?
What makes you a great fit for this type of work? - Also I think this is where they introduced that they have 3 different departments and which one would could see yourself in. Basically it was support, a more analytical role, or Consulting and planning for larger shifts
Share about your work experience, most significant positions and what you did for them?
Can you please share about yourself, about high school, after high school and how you felt about that time
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