How would you first answer a customer call if they sound in distress?
Homes Interview Questions
7,023 homes interview questions shared by candidates
They asked role play scenarios including troubleshooting questions. Ex. How would you resolve an issue if your mother called you about the monitor not working?
Amazingly the question I found most difficult was "How do you install iTunes on a Mac".
They're more interested in people with soft skills. Understand that technical issues will always arise, so the customer experience is more important, in their minds.
customer calls in says battery died and now they cant connect their iPhone to bluetooth.
What struggles will you face working from home?
Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?
I just bought several song and I'm looking at my playlist and three of them are missing! How can I get them?
You over charges me on my credit card by 20.00, how can I get that credit back?
Role Play: "My daughter just graduated high school and wants a laptop for college. She already has a gold iPhone and she wants a matching MacBook Pro I think, what do you suggest I get for her" After my response he had a few follow up questions about the efficiency of the products I suggested.
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